Service Payments

All payments made for digital marketing services, consultations, advertising management, SEO services, or campaign-related work are subject to the terms agreed upon before project initiation.

Non-Refundable Services

Due to the time, strategy, and resources invested in digital marketing campaigns and custom services, payments for completed work, active campaigns, consultations, and monthly service plans are generally non-refundable.

Non-refundable services may include:

– SEO services

– Social media marketing

– Paid advertising management

– Content creation

– Marketing strategy development

– Website optimization services

Cancellation Policy

Clients may request cancellation of recurring monthly services by providing written notice before the next billing cycle. Services will remain active until the end of the current billing period.

Refund Eligibility

Refunds may only be considered in limited circumstances, including:

– Duplicate payments

– Billing errors

– Failure to initiate agreed services within a reasonable timeframe

Approved refunds will be processed using the original payment method whenever possible.

Advertising Budgets

Advertising spend paid to third-party platforms such as Google Ads, Meta Ads, or other advertising networks is non-refundable once campaigns are launched.

Chargebacks

Clients are encouraged to contact SMART SYSTEMS LLC directly regarding billing concerns before initiating chargebacks or payment disputes.

Policy Updates

SMART SYSTEMS LLC reserves the right to update or modify this Refund Policy at any time without prior notice.

Contact Information

For billing questions or refund requests, please contact:

SMART SYSTEMS LLC

212 N. 2nd St. STE 100
Richmond, KY 40475

Phone: (216) 202-5079

Email: info@smartsystemsllc.net